Wednesday, June 19, 2024

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Frequently Asked Questions

What is bulk SMS?

Bulk SMS is the term used to describe the act of sending a text message to numerous recipients at once from the web. Bulk SMS platform like is a tool that enables you to reach your target group – customers, partners, members, staff, relations, friends, contractors, vendors, and the general public with a customized sender ID on a schedule date and time at a cheap rate.

 How can I use your service?

You must register before you can use our service. Registration shouldn't take you up to 2 minutes and it is FREE. Go to 'Register'. After registration, you have access to your Member Area and all our services.

I want to test your service. How can I get Free SMS credits to do that?

Upon registration, you are automatically assigned absolutely FREE credits to test our bulk SMS service.

How do I send bulk SMS?

To send bulk SMS on our platform is easy. Login to your account and you will see ‘Send Bulk SMS or 'Compose SMS'. Type the phone numbers you want to send message to, enter your Sender ID, type your message and click ‘Send’. You are done!

What is Sender ID?

A sender ID is a customised name you want the recipients to see when they receive your message. For example, you have received alerts from your bank with sender ID like ECOBANK, GTBank, DiamondBank, etc. Your Sender ID can be the name of your company, church or school. You can use any name but it should not be more than 11 characters.

 How much is SMS credits?

We have the best prices for Bulk SMS in Nigeria. Our prices decrease with increase in quantity purchased. This means that the higher the quantity you buy the lower the price. Click here to see our price list.

 How and where can I buy SMS credits?

When you have determined how much SMS credits you need, you can purchase SMS credits either by paying with your ATM card, or by cash or cheque deposits directly into our Bank accounts. ATM Card payment is the fastest because it is instant! Your account will be credited immediately ATM payment is made. You must login, go to "account" and click "Buy SMS" to make online payment. When making payment to any branch of our bankers, please always specify your username as the depositor so that your account can be credited immediately.

 What are your bank details?

Our bank detail can be found on Pricing page and Buy SMS Page of our site.

Is the online ATM card payment secure?

Yes. Our online ATM card payment is powered by VoguePay. The ATM payment processing services are highly secured.

 How long does it take to credit my account after payment?

Your account will be credited immediately after the bank posts your payment into our account. If your account is not credited 30 minutes after you make payment to the bank, please contact us.

If you successfully purchase SMS credits online with your ATM card, your account will be loaded instantly.

I want to buy much SMS credits, how long will I use it? Do your SMS credits expire?

Our SMS credits do not expire. If you have credit balance in your account, you can use it for as long as you wish.

 How do I know my SMS Credit balance?

Login to your account, click on member control panel at the top of the screen, you will see your credit balance in Naira.

 How many messages can I send at a time?

You can send message to as many numbers as you want at any time if you have enough SMS credits to do so.

 In what format should the bulk file be?

The numbers must be in a text file. As long as the numbers are in a text file, and they are human readable, separated from one another by comma our application can pick them out. Your numbers must be in this format: 0803xxxxxxx. Do not use the format like 803xxxxxxx or +234803xxxxxxx otherwise your message will not be delivered.

 Why do I need to enter my GSM number before using your service?

We need your mobile number to update you about your account and to send useful information to you through SMS.

 What is the minimum credit I can buy?

The minimum SMS credits you can buy from us is N500.

 Can I send SMS to other countries?

Yes. You can send to over 210 Networks around the globe.

 I have forgotten my password. What can I do?

At the login page, you will see a link with words ‘Forgot Password?’ Click the linK to recover your password. If you are having challenge recovering your login details, quickly contact us.

 I sent a message and it has not delivered. What do I do?

Whenever you send a message and it is taking time to deliver, quickly contact us for support.

 Your question is not listed here?

Please send email to This email address is being protected from spambots. You need JavaScript enabled to view it., call any of our mobile numbers listed on our website, or chat directly with any of our representatives and we shall be more than happy to answer your questions as soon as possible.

Thanks for choosing Payless bulk SMS as your Bulk SMS Service Provider…

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