MTN Delivery Time Restrictions
As per directives from NCC (Nigerian Communications Commission), MTN has imposed time restrictions for promotional SMS termination. Promotional messages are restricted between 8 PM to 8 AM.
Message Testing Before Sending Bulk
In order to comply with the above regulations, messages sent during the mentioned window will be queued and submitted to the operator for delivery after 8 AM.
Please TEST your message to one or two numbers before sending it to BULK numbers. This is important because network providers have the explicit right to block any content or sender at their discretion without refund.
Please note that this does not affect users who are sending messages with their registered sender ID. If you want to register your sender ID, call or chat with us at +234-8119927157
Prohibited Content: Do not use our platform to send fraudulent, threatening, prank, impersonating, illegal, abusive, or otherwise inappropriate messages. Any violations may result in immediate account suspension and/or legal action.
📋 Test Before Bulk Sending
⚠️ Important: We strongly recommend testing your message with a few numbers first to confirm deliverability before sending to all your contacts.
🚨 Please Note: We are not the ultimate deciders of message delivery. Network operators have their own filtering systems that may block certain content without notice. We can only analyze patterns from complaints received over time.
💡 No Refund Policy: We cannot refund messages that network operators have billed us for, even if they are not delivered to recipients.
However, if you are having a delivery issue with your message, contact us and we shall be more than happy to assist.
Thank you so much for your kind patronage and understanding.